You may be new to this series; and if so welcome! If so, I encourage you to start at the beginning of our datastore journey and see the blog post “ Unlocking Efficiency: A New Era for Datastore Provisioning ”. Already up to date in our series? MAGICAL — then let’s continue with a quick re-cap. Where are we? We…
#self-service
5 posts
30 Jun 2025
19 Jun 2025
In the fast-paced world of engineering, the dream of easy infrastructure management and provisioning is a common aspiration. At Zendesk, this sentiment resonates deeply among our engineers. When we talk about infrastructure, we refer to a wide range of tools such as MySQL, S3, DynamoDB, Kafka topics, compute resources, network and routing configurations, security groups, secrets, credentials, configuration settings, dashboards,…
8 Jun 2025
Are you ready for more self-service datastore adventures? If you haven’t already, have a look at our previous entries in this series: Unlocking Efficiency: A New Era for Datastore Provisioning Simplifying Datastore Provisioning with Kubernetes Operators Resolving Incidents With The Remote Incident Console They’re a fun read. The story so far Last time, in Simplifying Datastore Provisioning with Kubernetes Operators…
28 May 2025
Supporting developers to debug and resolve issues with datastores in the Self-Service ecosystem. Welcome to the third blog post of our Self-Service Datastore series, where we share our journey towards creating a more efficient and reliable way to manage datastores at Zendesk. Previous blog posts: Unlocking Efficiency: A New Era for Datastore Provisioning Simplifying Datastore Provisioning with Kubernetes Operators We…
2 Dec 2024
Introduction Welcome to the second blog post of our Self-Service Datastore series, where we share our journey towards creating a more efficient and reliable way to manage datastores at Zendesk. In today’s dynamic application development landscape, the ability to swiftly provision datastores is crucial for maintaining agility and delivering exceptional user experiences. Provisioning encompasses all steps involved in requesting a…