As a data engineer, I used to see metrics as just numbers on a dashboard — until I realized they’re the lens through which customers view and run their operations. In customer support, for example, agent productivity metrics aren’t just figures, they’re actionable insights that drive efficiency, shape staffing decisions, and directly impact customer satisfaction. These aren’t just charts —…
#data-analysis
3 posts
6 Oct 2025
22 Nov 2024
Every year, millions of people fall victim to financial fraud. In 2023, the losses tied to this type of crime were estimated at US$159 billion just in the US , with some people losing all of their retirement savings to scammers . However, the impacts of this issue stretch beyond someone’s finances. It can also impact a victim’s life in…
7 Mar 2023
Make your reports faster: A beginner’s guide to Tableau Optimisation In today’s world, given the pace at which data operates, we need a tool that can help us to generate reports faster and bring out insights within milliseconds. In order to solve this challenge, several companies have started utilising a few Business Intelligence (BI) tools such as Tableau/Power BI/Superset/Looker/Qlikview, etc.…